Vip Sale Trainer

2 days ago

Andheri East Mumbai Maharashtra, India Bizaccenknnect Pvt. Ltd. Full time

**Job description**

**Profile -**Sales and service Team Lead - VIP Service ( Insurance / EdTech )
**Experience**:

- 2 Years ( Sales Trainer )
- Must having team lead experience in Sales and service.
- Must having excellent communication.

**Qualification** - 12th / any graduate

**Location**-Andheri, Mumbai

**Key Responsibilities -**
- Manage post-sales experience and service of premium members of company.
- Mentor and develop the team.
- Effectively manage shift operations.
- Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).
- Handling Escalation calls of Customers.
- Track Customer Satisfaction & ensure closure of complaints.
- Strong Rapport building skills with Team & stakeholders, manage attrition in the team.
- Evolve more effective work process for improving customer interactions.
- Constantly monitor & review performance metrics for achievement of objective.
- To effectively manage Contact Centre operations for constant performance achievements.

**Preference -**
- 2 years of experience developing the above skills.
- Experience must include tele-marketing job.
- Should be familiar with effective objection handling.
- Extremely detail oriented and ability to organize.
- 12th / Bachelor’s Degree.
- Identify relevant training needs of agents & ensure effective implementation.
- Interface with IT/HR/ Training/Quality in order to improve the team’s Performance

Regards

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹55,000.00 per month

Schedule:

- Night shift

Work Location: In person

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