Customer Service Associate

2 days ago

Noida, India Volans Informatics Pvt Ltd Full time

Customer Service Associate.(Language) **Job Description: - ** One of the premium retail brand in E-commerce space, our job role & responsibilities would be a customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. We are looking forward a dedicated, dynamic, passionate young players with strong Arabic and English language speaking along with written skills. **In this key role**, associate will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world’s best customer experience. **Roles and responsibilities**: The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities" Ø Aim at converting general inquiries into sale Ø Aspire to bring customer delight in each and every interaction Ø Provide accurate, valid and complete information by using the right methods/tools Ø Handle customer complaints, provide appropriate solutions and alternatives within the Ø time limits; follow up to ensure resolution Ø Keep records of customer interactions, process customer accounts and file documents where applicable. Ø Follow communication procedures, guidelines, and policies. Ø Maintain positive and professional interaction with all the departments associated with the Customer Service department **Knowledge -** Ø Knowledge of English & Arabic language, written and oral mandatory. Ø Basic knowledge of MS Office Luxury Brands Knowledge is an added advantage. **Skill -** Ø Comprehension Skills - Ability to comprehend Customer’s queries and concerns and provide a customer-centric solution Ø Time Management - Ability to multi task and decide priorities Ø Service Orientation - Actively looking for ways to help people. Ø Ability to convert leads. Ø Excellent written and spoken communication skills. (Arabic & English) Ø Ready to work under pressure **Attitude -** - Flexibility - Willingness to work in different shifts - Openness - Open to ideas and feedback **Qualifications / Professional Experience Required**: Ø Graduate/Under-Graduate Ø 2-3 years of experience in International BPO or with any Luxury retail store. Ø Willing to work into rotational shifts. (06:00 am to 12:00 am IST Window) Ø Monday to Saturday. Ø **Salary - Up to 30-35 K** Ø Job Location **:Noida** Ø **Office Address**: Volans Informatics Private Limited H-44, Ground Floor, BSI Business Park, Sector -63, Noida, UP, India - 201305 **Job Types**: Full-time, Regular / Permanent **Salary**: ₹20,000.00 - ₹30,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - Business development: 1 year (required) **Language**: - English (required) **Speak with the employer** +91 9982878610

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