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Supervisor Customer Experience

2 weeks ago

Ahmedabad Gujarat, India Ingersoll Rand Full time

**Designation -**Customer Experience Manager

**Experience**: - 6 -10 years

**Location**: - Ahmedabad

**Qualification**:

- Graduate / BE Mechanical

**JOB Description:

- **
- Responsible for administrating Order booking into ERP systems
- Adherence to global guidelines and standard work on Order management.
- Knowledge on all the elements of Purchase order, Letter of credit, Invoice to customer, OTC cycle
- Interact with Customer and Distributor for updating progress of their sales order, timely pickup from respective warehouse.
- Forecasting of Revenue for month and Quarter based on customer open orders.
- Coordination with operations, supply chain on timely readiness of sales order as per customer requirement.
- Weekly reporting to management on progress of sales orders, Revenues & similar report outs
- Coordinate with cross function team for timely feedback and issue resolution
- Well versed with Import and export transaction & process involved in oversea shipments
- Co-ordinate with oversea warehouse & manufacturing plant for timely readiness & shipment of goods
- Represent function in various leadership meetings on multiple activities.

**Skills**
- MS Office ( Excel, Word & Powerpoint )
- Knowledge of ERP system ( Oracle R12, SAP )
- Import Export Process
- Exposure to manufacturing environment will be preferred.
- Customer Focus

**What we Offer**
- We are all owners of the company Stock options(Employee Ownership Program) that align your interests with the company's success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.