Field Service Technician

1 week ago

Bengaluru, India SANPAR Microfilters Pvt Ltd Full time

**Looking for ITI/Diploma ( Refrigeration) Field Service Technician with 3 to 6 year experience in the field of HVAC or Refrigeration, Microfilter,Dryer, chiller industry.**

**Installation and Commissioning**
- Obtain the ICD with the details of the customer
- Visit the customer site and inform the customer on the requirements for installation
- Install and commission the products at the customer site
- Explain and train the customer to operate the product
- Prepare and send the installation and commissioning report to the superior
- Document all Maintenance/Repair and manage equipment's records

**Periodic maintenance**
- Schedule the routine and periodic maintenance to minimize downtime and stoppage in the customer site
- Communicate the spares requirement for free replacement to the superior
- Ensure the spares required are available

**Troubleshooting & Breakdown Maintenance**
- Visit the customer site within the set timelines
- Troubleshoot and identify the problem in the system
- Inform the customer and the superior about the problems

**ASC & Spare Part Sales**
- Meet the set targets for ASC and spare part sales for the region consistently
- Establish contact and develop relationship with the customers
- Interact with customer and understand the need of the customer
- Explain the benefits of ASC to the customer
- Consult the superior on the commercial terms
- Negotiate with the customer on the price and timelines
- Provide the information on the customer, the customer requirement and commercial terms to the Customer Service team in the Corporate for preparing the proposal
- Follow-up with the customer for closure on the proposal
- Follow-up with the customer on pending payments
- Follow-up with the transporters for delivery of materials required for service
- Update the status of proposals, customer interactions, meetings in the system
- Collate feedback from customers on product features, quality, customer needs etc. to enable the Technical department to improve and develop new products
- Inform the superior about the customer’s expansion plans

**MIS**

Prepare and submit a daily/weekly/monthly report to the superior on the:
Installation and Commissioning reports

Servicing reports

Spare part sales report

ASC sales report

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹33,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

COVID-19 considerations:
1. Sanitizing the entire office every day
2. wearing the mask
3. Ensure all the employees are completed their 2 dose of vaccination
4. Maintain social distance

Ability to commute/relocate:

- Bommasandra, 2nd stage, Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)

Willingness to travel:

- 25% (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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