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Associate (Technology & Support)

2 weeks ago

Pune, India Stratacent Full time

**Position: Associate (Technology & Support)**
**Level**: **Associate (Technology)**
**Location**: **Pune**
**Employment Type: Full Time**
**Shift Timings: US Timings**

**Description**: The position is responsible for smooth day to day operation & support in Information technology vertical.

**Responsibilities**:

- **O365 administration**
- Responsible for the installation, configuration, and Supporting Office 365.
- Implement and support security policies, such as data retention.
- Primary On-site support for Office 365 issues.
- Experience using O365 Security and Compliance center.
- **Local desktop admin**
- Knowledge of Exchange 2010, Windows Server 2003/08/12.
- Working knowledge of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP).
- Perform onboarding/offboarding of users.
- Provide Tier III support.
- Conduct routine hardware and software audits.
- Patching of the machines through remote tool.
- Install, configure, upgrade, maintain and support desktop/laptop systems.
- Documentation and SOP creation of known issues and challenges.
- Management of printers, firewall, routers and switches.
- Third party vendor coordination for hardware/software issues.
- **Remote tool hands on experience**
- Must have hands on experience on any one of the remote management tool i.e., team viewer, l ogmein or Cisco webex.
- Monitoring of the machines for system updates, firewall, cpu usage, memory usage etc.
- Auditing and reporting of the hardware/software installed on the reporting machines.
- **Anti-virus management**
- Hands on experience in installing, managing and troubleshooting of an antivirus solution.
- Routine reporting of problematic machines and threats from the management console.
- To make sure all the machines are compliant and reporting on the console.
- Analyzing and establishing security requirements.
- Training employees in security awareness/procedures.
- **Application support for Salesforce and SharePoint**
- Adding users, controlling access to document libraries, and setting permissions. Performing maintenance of the SharePoint platform, servers, and intranet.
- Troubleshooting and resolving SharePoint issues or malfunctions.

**Skills Required**:

- Minimum 2+ year of experience in IT support.
- Excellent written & spoken communication and problem-solving skills.
- Team player and strong experience working in a collaborative work environment.
- Proficient with MS Office skills.
- Multi-task and should be able to work under stringent deadlines.
- Ability to understand and work on various internal systems.
- Requires a bachelor's degree in area of specialty and 2-3 years of experience in the field or in a related area.

**About Stratacent**:
Stratacent is an IT Managed Services firm, headquartered in Jersey City, NJ, with two global delivery centers in New York City area and New Delhi area plus offices in London, Canada and Pune, India.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provide solutions around cloud infrastructure, containers, AI, Client & Analytics and Automation.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
**URL**:

- Group Medical Insurance
- Cab facility
- Meals/snacks
- Continuous Learning Program
- Stratacent is an equal opportunity employer. Stratacent will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law._