Spanish Call Center Executive

1 week ago

Panchkula, India British IELTS Full time

**Responsibilities**

1. Should be proficient in **Spanish **language.

2. Manage large amounts of inbound calls in a timely manner

3. Follow communication “scripts” when handling different topics

4. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

5. Seize opportunities to upsell products when they arise

6. Build sustainable relationships and engage customers by taking the extra mile

7. Keep records of all conversations in our call center database in a comprehensible way

8. Frequently attend educational seminars to improve knowledge and performance level

9. Meet personal/team qualitative and quantitative targets

**Requirements and skills**

1. Previous experience in a customer support role

2. Track record of over-achieving quota

3. Strong phone and verbal communication skills along with active listening in **Spanish **language

4. Familiarity with CRM systems and practices

5. Customer focus and adaptability to different personality types

6. Ability to multi-task, set priorities and manage time effectively

7. High school degree

Pay: ₹22,000.00 - ₹35,000.00 per month

Schedule:

- Evening shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Call center: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Spanish (required)

Work Location: In person

**Speak with the employer**
+91 9888777030

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