Process Associate
2 weeks ago
**Job Title - Process Associate - Opportunity to Cash**
We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments. We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy. We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.
**Change the future with us**
- Assist customers with setting up, configuring, and troubleshooting issues.
- Log all customer interactions and document issues and solutions in a customer relationship management (CRM) system.
- Escalate complex issues to the Level 2 Technical Support team when necessary.
- Ensure customer satisfaction by providing timely and effective resolution of issues.
- Stay up to date with new updates to provide the best support possible.
**We don’t need superheroes, just super minds**
- Strong technical aptitude and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritize work effectively.
- Customer service experience is a plus.
**We’ve got quite a lot to offer. How about you?**
**Organization**: Global Business Services
**Company**: Siemens Technology and Services Private Limited
**Experience Level**: Experienced Professional
**Full / Part time**: Full-time
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