Front Office Executive
1 day ago
The Front Office Executive serves as the first point of contact for guests, ensuring a smooth and welcoming arrival experience. This role is responsible for managing guest check-ins and check-outs, answering queries, providing assistance, and ensuring excellent service during their stay. The executive must be knowledgeable about hotel policies, services, and facilities to provide accurate information to guests.
**Key Responsibilities**:
- Greet and welcome guests upon arrival.
- Check-in/check-out guests efficiently, ensuring proper documentation and payment handling.
- Handle guest requests, complaints, and concerns promptly and professionally.
- Provide guests with information about hotel services, local attractions, and other amenities.
- Maintain an organized and up-to-date front desk environment, including guest registration, reservation management, and other administrative tasks.
- Ensure that guests’ special requests are fulfilled, such as additional amenities or room preferences.
- Coordinate with other departments, including housekeeping, maintenance, and F&B, to ensure guest satisfaction.
- Handle cash and card transactions, issue invoices, and ensure accurate billing.
- Maintain guest privacy and confidentiality in line with company policies.
- Assist in training and guiding junior staff (e.g., Front Office Associates).
- Ensure compliance with all hotel safety and hygiene standards.
**Required Skills and Qualifications**:
- Previous experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Good knowledge of hotel management software and systems.
- Problem-solving skills and a friendly, guest-focused attitude.
- Ability to work flexible hours, including nights, weekends, and holidays.
**Job Types**: Full-time, Permanent
Pay: ₹14,000.00 - ₹16,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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