Client Service Representative

**About SAADAA**

A direct-to-consumer digital-first brand, our vision is to advocate the सादा / SAADAA way of living.

We believe in Integrity, Work Ethics & Drive > Talent

Our mission is simple: make it easy to be more conscious with innovative products in reusable packaging that are convenient, effective, and affordable

Less, but better | #RAHO SAADAA, #PEHNO SAADAA

“ TOP 1% D2C brand in India and we have grown from 0 to ₹ 25 Crore in less than 1000 days while being bootstrapped and profitable ”

If you are a doer, entrepreneurial, and hungry to learn - look at our openings below and apply.

**Job Location** - Jaipur, Rajasthan

**Job description**

As a Customer Support Representative, your job is to help sales prospects become active users of your products and support current customers regarding their queries.

**Responsibility**:

- Verification of customer's orders with its purchased product and address with pin code
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and valuable discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams

**Skills**:

- Customer Service Experience is an added advantage.
- Exceptional communication skills - **English & Hindi are a must**, any extra language is a bonus
- Result Driven, Quick learner.
- Comfortable with technology
- Sound knowledge of MS Office and advanced Excel is an added advantage
- Troubleshooting customers' issues and providing timely resolution.
- Excellent interpersonal skills.**About Us**:“SAADAA” translates to ‘Plain or Simple’ in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.

As a Client Service Representative, your work is to convert sales prospects to become
customers of सादा / SAADAA, as well as support current customers regarding their order-related queries.

**Responsibility**:

- Verification of customer's orders with its purchased product and address with pin code
- Update our internal databases with information about technical issues
- Monitor customer complaints on social media and reach out to provide timely resolution
- Gather customer feedback and share it with our Product, Sales, and Marketing teams

**Skills**:

- Exceptional interpersonal and communication skills - **English is a must**.
- Good at up-selling and converting negative customer experiences to positive ones.
- Comfortable with technology: Shopify, Google Sheets, Task Management tool.
- Previous experience working in a Customer Servicing role is an added advantage.

**Expected salary up to Rs. 25000 / month**

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What are your salary expectations? (INR/Month)
- What was your last drawn salary? (INR/Month)
- Are you an immediate joiner?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person