Sme

4 days ago

Bengaluru Karnataka, India Cognizant Full time

Looking for immediate joiners

**Designation**:Content Rating Expert (SME)

**Business Vertical**:IOA

**Reporting Manager**:Team Manager (TM)

**Location**: Bangalore (Work from Home)

**Typical Background**: 5-8 years in HR domain with experience authoring SOPs, managing escalations, and enforcing policy.

**Role Purpose**:
**Core Responsibilities**:

- Interpret complex outputs involving eligibility, documentation, SLAs
- Define golden examples and edge case boundaries for high-risk flows.
- Conduct RCA on recurring defects and suggest rubric/prompt changes.
- Mentor peers and support training on nuanced HR topics.

**Must-Have Experience**:

- Strong grasp of HR SOPs, compliance language, and PII handling.
- Experience in SOP authorship or policy rollout.
- Skilled in presenting policy rationale and guiding decisions.

**MINIMUM QUALIFICATIONS**:

- Bachelor’s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
- 5-8 years in HR domain with experience reviewing HR content.
- Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
- Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
- Strong focus on quality of work and attention to detail.
- Excellent written, verbal and presentation communication skills.
- Exposure to core HR processes, Working knowledge of HR and CMS systems
- Familiarity with HR systems, case tools, and content platforms.
- Strong fluency in English and analytical review skills.

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