Customer Service

3 days ago

Gurugram Haryana, India Artarium Full time

**Key Responsibilities**
- **Issue Resolution**: Address and resolve customer complaints and issues in a professional and timely manner.Interview Guy+5Your AI Recruiter for end-to-end Hiring+5SmartRecruiters+5
- **Product Knowledge**: Provide accurate information about products and services to customers.Your AI Recruiter for end-to-end Hiring+1Your AI Recruiter for end-to-end Hiring+1
- **Record Keeping**: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.Your AI Recruiter for end-to-end Hiring+4Apna+4Interview Guy+4
- **Feedback Collection**: Gather customer feedback and communicate it to relevant departments to improve services.Olibr
- **Relationship Building**: Build sustainable relationships and trust with customers to ensure satisfaction and retention.Apna

**Qualifications**
- **Education**: Bachelor’s degree or equivalent experience.Your AI Recruiter for end-to-end Hiring+3Your AI Recruiter for end-to-end Hiring+3Your AI Recruiter for end-to-end Hiring+3
- **Experience**: Minimum of 2 years in customer service or a related field.Apna
- **Language Proficiency**: Fluent in English and Hindi; proficiency in additional languages is a plus.Olibr+1Apna+1
- **Technical Skills**: Proficient in using CRM software and Microsoft Office Suite.SmartRecruiters+7Your AI Recruiter for end-to-end Hiring+7Your AI Recruiter for end-to-end Hiring+7
- **Communication Skills**: Exceptional verbal and written communication skills with a persuasive and customer-focused approach.Apna
- **Teamwork**: Ability to work independently and as part of a team in a fast-paced environment.

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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