Associate Iii

3 - 5 Years
- 1 Opening
- Trivandrum

**Role description**:
Role Proficiency:
Lead and coordinate drive test activities independently within the designated scope. Under mínimal supervision oversee the coordination and execution of drive test plans resource allocation tracking progress data analysis technical issue resolution report generation. Collaborate with various project stakeholders including RF engineers and project managers. Play an active role in supporting project management by assisting in timesheets and invoicing validation. Ensuring accurate data collection and align the drive test objectives with broader project goals.

Outcomes:

- Maintain accurate documentation of drive test activities including test plans test scripts and test results.
- Stay updated with the latest mobile communication technologies industry standards and best practices related to drive-testing.
- Provide technical guidance and support to drive test engineers and technicians.
- Foster a collaborative and productive work environment promoting teamwork and effective communication.

Measures of Outcomes:

- Adherence to turnaround time for response and resolution.
- 100% adherence to process and standards.
- Accuracy and completeness of drive test documentation regularly.
- Certification levels knowledge assessments or successful completion of specific training programs.
- Number of successful resolutions or improvements in drive test execution due to the technical guidance provided.
- Feedback surveys or team assessments to measure the perceived collaborative environment and communication effectiveness.

Outputs Expected:
Report Generation and Delivery:

- Timely preparation and delivery of comprehensive reports highlighting key findings and recommendations derived from drive test activities.
- Ensuring adherence to project-related reporting standards and processes while preparing these reports.

Customer Support and Issue Resolution:

- Address customer support calls promptly
resolving issues
and completing necessary after-call work or follow-ups related to drive test activities.

Task Reporting and Compliance:

- Regularly report the status of tasks undertaken on a daily basis.
- Complying with project-related reporting standards and processes when reporting task statuses and progress.

Customer Service Orientation:

- Maintain a customer-centric approach by ensuring prompt and efficient service to customers.
- Address individual customer needs and concerns to ensure their requirements are met effectively.

Skill Examples:

- Ability to comply with project related reporting standards/process.
- Ability to execute test cases and requirements.
- Ability to set up the hardware and execute tests.
- Ability to generate basic reports and summaries of drive test results.
- Ability to provide support in preparing and analysing drive test data.
- Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data)
- Attention to detail to ensure requirements are followed with mínimal mistakes.

Knowledge Examples:
Knowledge Examples
- Familiar with Windows Operating Systems MS Word MS Excel etc.
- English comprehension - Reading Writing and Speaking
- Knowledge of mobile communication networks and wireless technologies.
- Knowledge and familiarity with mobile network protocols and standards.
- Knowledge of Testing Processes
- Knowledge of testing tools and testing standards
- Knowledge of Tools relevant to drive testing

Additional Comments:
**Skills**:
Service now workflows,Api Test,Automated Testing

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.