
Operations Executive
2 days ago
**Responsibilities**:
- **Training Program Coordination**: Manage training schedules and ensure smooth execution.
- **Client Communication**: Serve as the main point of contact, addressing client concerns and feedback.
- **Automation Optimization**: Identify and implement automation opportunities within training processes.
- **Quality Assurance**: Ensure training delivery and content meet company standards.
- **Reporting & Analytics**: Analyze data on training, automation, and client feedback for continuous improvement.
- **Client Retention**: Develop strategies to enhance client satisfaction and renewal rates.
- **Collaboration**: Work with sales, marketing, and product teams to align strategies with business goals.
- **Process Improvement**: Continuously enhance customer experience and internal processes.
- **CRM Management**: Optimize, configure, and maintain CRM systems (e.g., Salesforce, HubSpot) and ensure data integrity.
- **System Integration & Customization**: Collaborate with IT to integrate CRM with other systems and customize features.
- **Operational Efficiency**: Streamline workflows, implement CRM automation, and generate actionable reports.
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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