Spécialiste Technique 2

1 week ago

Pune Maharashtra, India Michelin Full time

Spécialiste Technique 2

Path and experience desired:

- More than 10 years in IT.
- Minimum of 5 years of experience in IT Infrastructure Operations.
- Minimum of 5 years of project management.
- Autonomy to manage your daily tasks.
- ITIL foundation certified.
- Knowledge of the IT Infrastructure & IT Systems (Any Certification is a plus).
- Knowledge of ServiceNow is a plus.
- Knowledge of Active directory / LDAP is a plus.
- Knowledge of Windows or Linux OS is a plus.
- Knowledge of cloud providers like Azure, AWS, OCI and others is a plus.
- Knowledge of security frameworks like CIS, NIST, ISO is a plus.
- Knowledge of network architecture is a plus.
- Ability to analyze, challenge
- Able to create PowerPoint presentation.

Recommended employee names (Optional)
- NA

Metier Competencies: IT
- Main activities
- Manage part of the Michelin Group RUN team's follow-up activities.
- Contribute to transformation projects.
- Manage technical and organizational relations with old and new subcontractors.
- Participate in certain operational committees.
- Collaborate with other teams on reversibility.
- Contribute to the follow-up of service requests.
- Contribute to change management approval and execution.
- Contribute to the follow-up of major incidents and problems & associated RCA.
- Contribute to provisioning and capacity management.
- Contribute to the optimization of ITIL processes.

Team
- Respect team rules and rituals.
- Participate to ongoing reflection on team organization to improve efficiency.
- Review / Assess workload estimates.
- Participate in the choice and assignment of topics/tasks to be covered either in the operations or related to the reversibility action plan.

Competences required
- Able to communicate effectively, with internal or external teams, in written and oral format
- Listens to constructive feedback and incorporates suggestions to achieve collective objectives
- Soft skills
- Excellent written, verbal, and interpersonal skills
- Self-motivated and be able to produce and perform with mínimal supervision as well
- Curiosity
- Rigor, well organized

Ability to take decisions
- Must be able to deal with stakeholders, to challenge (Michelin teams or Providers)
- Ability to quickly adapt to changes
- Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Operational & behavioral skills
- Customer oriented.
- Ability to communicate efficiently with the team members and stakeholders.
- Willingness to continuous improvement.
- Helping others.
- Ability to negotiate with stakeholders and partners, adapting to their expectations, needs and constraints.

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