Communications Trainer

18 hours ago

Kolkata West Bengal, India Webhelp Full time

**Training & Quality**

**Location**
- Kolkata, India***

Job Title:
Communications Trainer ||

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

- Monitor calls w.r.t. Communication and Soft Skills.
- Sample and evaluate language quality and communication skills. Provide feedback to advocates through call monitoring system and in-person to assist Team Leaders in development of front-line employee
- Prepare and develop individual coaching plans, providing resources and assistance.
- Deliver, project and motivate advocates through effective coaching/training methodologies both in group and individual classroom dynamics.
- Handle remediation sessions for trainees on conditional pass, as well as coaching sessions for advocates undergoing transition.
- Create clusters/quartiles based on the performance and improve bottom quartile movement.
- Participate in calibration sessions with Quality, Operations and Clients. Proactively implement best practices and add value across the process.
- Attend the TTT for client requirements
- Consistent alignment with operations by auditing calls, understanding needs, conducting refresher training.
- Provide Feedback to the New Hires on Soft Skills and basic grammar
- Participate in calibration of Trainers, QAs and Voice Coaches within the team
- Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
- Track and report improvement
- Sharing Q-Tips around soft skills and WOW customer service statements

Key skills & knowledge:

- Excellent communication skills (English).
- Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciation of process specific words or soft skills
- Ability to give constructive, direct feedback to advisors concerning communication
- Ability to identify basic language issues and introduce effective means for improvement
- Good people management and Interpersonal Skills.
- Good knowledge of computers and MS Office (Excel, Power point).
- Good facilitation and presentation skills
- Analytical / Quantitative skills 4
- Planning and Decision making
- Ability to multi-task, prioritize and meet timelines
- Strong organizational and Presentation skills
- Ability to work under pressure and drive initiatives to closure
- Ability to deal with all levels of employees with different accents and dialects

Educational Qualification : Graduate -Any specialization

Disclaimer:
**Location**:
IND Kolkata - DLF IT, Tower A, Lvl 2

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Communications Trainer

    6 days ago

    Kolkata, West Bengal, India Manning Consulting Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    This is regarding a permanent Job opening with one of our MNC ClientMinimum 3+ Years exp as communication trainer/soft skill trainer/Voice and Accent TrainerNeed International backgroundGraduation MandatoryLocation - KolkataFlexible with US Shifts5 days work from officeInterested do share your resume to or call/whats App

  • Communication Skill Trainer

    6 days ago

    Kalighat, Kolkata, West Bengal, India Antahin Abha Foundation Full time

    **Job Description: Communication Skills Trainer** **We’re Hiring!** Abha Foundation is seeking a passionate individual with a background in communication skills and personality development training to join our team. **Job Duties**: - Conduct interactive classes in a blended format (online and offline), utilizing innovative technology to enhance...

  • Associate Trainer

    5 days ago

    Kolkata, West Bengal, India Karyarth Full time

    **Job Title & Role**: - CPBFI Trainer - Communication & Workplace Skills - Post-Graduation/Graduation in any stream with excellent academic records. - MBA / post-graduation will be an added advantage. - Certification in REBT or any psychology-related course would be an advantage. - Certification or Accreditation in training or facilitation would be an...

  • English Communication Trainer

    2 weeks ago

    Kolkata, West Bengal, India DSIFD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title : EnglishCommunication Trainer Location : KolkataJob Type : Full-TimeIndustry : Aviation Company : D - fly international Immediate joiner About the Role:We are seeking a dynamic and experienced Communication Trainer to enhance the communication skills of our employees and drive impactful interactions across all business levels. The ideal...

  • Communication Skill Trainer

    2 weeks ago

    Kalighat, Kolkata, West Bengal, India DGN Skills and Management Pvt. Ltd. Full time ₹ 20,000 - ₹ 25,000 per year

    Job Description: Communication Skills TrainerWe're HiringAbha Foundation is seeking a passionate individual with a background in communication skills and personality development training to join our team.Job Duties:Conduct interactive classes in a blended format (online and offline), utilizing innovative technology to enhance learning.Deliver content in an...

  • IT Trainer

    6 days ago

    Kolkata, West Bengal, India Ascensive Educare Ltd. Full time

    IT & Advanced Excel Trainer **Location**: Training Centers in Howrah / Hooghly / North 24 Parganas / South 24 Parganas **Salary Range**: ₹14,000 to ₹20,000 per month **Responsibilities**: - Conduct IT training sessions across our training centres located in Howrah, Hooghly, and 24 Parganas. - Design course materials, tutorials, and handouts tailored...

  • Communication Trainer

    3 days ago

    Kolkata, India Academia Solutions Full time

    Full Job Description **Job Title** **Communication Trainer** **Job Summary** **Requirements**: - 1-3 years of experience in training, teaching and coaching. - Excellent communication skills matching the industry standard - Pleasing personality with an acumen towards presentation ability. - Must have an analytical approach towards solving problems -...

  • Communicative English Trainer

    3 days ago

    Kolkata, India Dream Fly high Airlines Training Services Full time

    Hiring for english trainer,for Aviation.IELTS CERTIFIED with good communication skills,staff will be on 3 months of probation period.(Education qualification: Master degree in english,IELTS CERTIFIED. **Salary**: ₹12,000.00 - ₹40,354.40 per month Schedule: - Monday to Friday Supplemental pay types: - Commission pay - Performance bonus Work...

  • Process Trainer

    1 week ago

    Kolkata Mint, Kolkata, West Bengal, India ENHANCE PLUS CONSULTANT Full time

    We're Hiring for the International Telecom Process(Voice) Location: Kolkata Process Trainer Budget - 6.5 LPA Notice Period: 30 Day/Immediate **Requirements**: - **Must have minimum 1 year on-paper experience as a Process Trainer in an International voice process/Telecom background preferable Excellent communication and leadership skills**_ Pay:...

  • Trainer - L3

    2 weeks ago

    Kolkata, West Bengal, India Wipro Limited Full time

    **Role Definition**: The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. **͏**: **Roles and Responsibilities** The trainer plays a pivotal...