Customer Care Executive

6 days ago

Pune Maharashtra, India Two Brothers Organic farms Full time

**Job Role: Customer Care Executive**

**Location: Hadapsar, Pune**

**Responsibilities**:

- Resolve customer issues by researching and identifying the root cause of the problem, and taking appropriate corrective actions
- Build and maintain strong relationships with customers by providing excellent service and product recommendations
- Provide customers with product information, pricing, and availability
- Collaborate with other departments to ensure customer needs are met
- Identify opportunities for process improvements and recommend solutions
- Keep accurate records of customer interactions and transactions in our CRM system
- Meet and exceed individual and team performance goals
- Assist with general administrative tasks, such as filing, scanning, and data entry, as needed.

**Qualifications**:

- Bachelor's degree in business, marketing, or related field
- Excellent written and verbal communication skills
- Strong problem-solving skills and ability to think critically
- Ability to multitask and manage time effectively
- Knowledge of CRM software and tools
- Familiarity with customer service metrics and KPIs
- Ability to work in a team-oriented environment

**Working Schedule**:

- Monday to Saturday
- 10:00 am to 06:00 pm

**About TBOF**:
Located in Maharashtra, India, Two Brothers Organic Farms follows the principles of organic and natural farming methods. We prioritize the use of natural fertilizers, composting, crop rotation, and biological pest control to ensure the health and fertility of the soil. The farm avoids synthetic chemicals, pesticides, and genetically modified organisms (GMOs) in its farming practices.

Our primary goal is to increase three circles:
1. Circle of farmers doing sustainable agriculture

2. Circle of co-workers: Giving more socially humane standards to work

3. Circle of customers: Providing more customers with good food to have a positive impact on their health

Check out more about us on our socials:
**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 8087775708

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