Student Counsellor(Wfh)

**Student Counselor, Avanti Fellows**

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Position Summary:
Our company is looking for a passionate and talented individual to join our student support team as a Student Counselor.

As a Student Counselor, you will be responsible for answering phone calls and resolving parents/students complaints promptly. You will also be responsible for onboarding students and parents.

To succeed in this role, you should possess excellent communication skills with the ability to solve complex problems effectively. Prior experience working as a Telecaller/customer support or a similar role will be an added advantage for this position.

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Key responsibilities include, but are not limited to:

- Achieving calling targets set by the organization.
- Identifying a customer’s requirements and needs.
- Communicating with customers via calls and messages.
- Providing information to the customer about the products.
- Building a healthy relationship with the customers.
- Managing all the incoming calls and messages.
- Handling customer complaints calmly and professionally.
- Resolving customer complaints and queries.
- Maintaining customer interaction records for future reference.
- Following up with the customer as and when required.
- Collecting feedback from the customer.
- Making use of helpdesk software.
- Providing excellent customer service and satisfaction.
- Following all the rules and regulations of the company.

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**Requirements**:
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Bachelor’s degree or high school diploma.
- Proven work experience as a Telecaller, Customer Support or a similar position in the Customer service department.
- Excellent verbal and written communication skills in languages such as Hindi, English, Haryanvi etc.
- Outstanding experience in dealing with different personalities.
- Proficiency in Customer Relationship Management software such as ZOHO, Salesforce, Leadsquared etc.
- Excellent phone etiquette and active listening skills.
- Ability to meet deadlines.
- Excellent decision-making abilities.
- Ability to deal with stressful situations.
- Demonstrate ability to manage multiple projects at the same time.
- Customer-oriented individual and an outstanding problem-solver.
- Strong negotiation skills.
- Good numerical abilities.
- A keen eye for details.
- Ability to work independently with mínimal supervision.

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Salary Details: Commensurate with experience

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*Location: Delhi NCR, Haryana, Himachal Pradesh (currently remote)
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About Avanti Fellows

Avanti runs the largest system-wide interventions for Math and Science learning in government schools in India. Avanti uses the power of blended-learning, technology, and peer-instruction to create programs that are able to deliver consistent outcomes in low-resource settings. Our work spans nine Indian states impacting over 8 lakh students through large system-wide interventions in Haryana and the Jawahar Navodaya Vidyalaya Schools.

Avanti’s Sankalp Program: Over the past 2 years, Avanti has been running a large system change project in Haryana. The project covers 219 intervention schools, where teachers are being provided with technology and content to teach Mathematics and Science in Grade 9-12. In addition, Avanti monitors progress through a team of program managers and through the assistance of government officials. This project is being evaluated by JPAL and is currently funded by the Michael and Susan Dell Foundation, USAID, Morgridge Family Foundation and Douglas B. Marshall Family Foundation.

Avanti’s Sandbox Project: This project consists of a carefully selected set of 40 schools spread across Delhi and Haryana which will be the base for our research and innovation initiatives. The objectives are to
- i) inform product and program development, ii) rapidly test hypotheses and iterate program components, and iii) derive learnings to enable scaling of tested programs. These schools will be a pilot ground for both curricular and other programs focused on socio-emotional learning and study their effect on engagement and learning gains.

Avanti’s Ghar Pe School Program: During COVID-19, Avanti has been coordinating a multi-state at-home learning intervention for low-income students called GharPeSchool. Avanti has also developed a new web-based platform that allows educators to add multiple-choice questions in the middle of any YouTube video to create a single learning item called a Plio.

Organizational Culture: Avanti Fellows has a team of just over 60+ professionals led by Akshay Saxena and Vandana Goyal. The leadership team has a 50:50 gender split with professionals from diverse educational and professional backgrounds. In addition, the organization offers a plethora of personal and professional development opportunities, including participation in international events in the education space and connecting with experts in the industry. Avanti Fellows pioneered self-directed “peer-learning” in public schools in India and we have been relying on it in our d