E-commerce Executive

4 days ago

Noida Sector Noida Uttar Pradesh, India Oxygen Magnesium Private Limited Full time

**Job Description: E-Commerce Executive**

**Position Overview**

We are seeking an enthusiastic and detail-oriented E-Commerce Executive to manage order processing, logistics, and customer experience across multiple communication channels. The role requires strong coordination, analytical skills, and the ability to ensure smooth day-to-day e-commerce operations while driving process efficiency and customer satisfaction.

**Key Responsibilities**

**Order Management & Fulfilment**
- Handle end-to-end order processing, including order confirmation, packaging, and dispatch.
- Ensure timely delivery of products to customers while maintaining accuracy and efficiency.
- Regularly track, update, and resolve open order-related tickets within set timelines.
- Maintain logs for lost, damaged, or delayed deliveries and share monthly reports with relevant authorities.
- Carry out monthly closure, reconciliation, and MIS reporting.

**Customer Support & Relationship Management**
- Act as the primary contact for customer inquiries regarding products, services, and brand information.
- Handle customer complaints with empathy, following escalation protocols when necessary.
- Share performance reports with management regarding customer complaints, resolution status, and service quality.
- Build and maintain strong professional relationships with customers to understand requirements and support business growth.

**Logistics & Supply Chain Management**
- Develop and implement logistics and fulfilment strategies to improve supply chain efficiency.
- Forecast demand and plan for future logistics requirements.
- Analyse logistics data to identify trends, gaps, and potential improvements.
- Identify risks in supply chain operations and prepare contingency solutions.
- Coordinate with vendors, logistics partners, and internal teams to ensure smooth order flow.

**Operational Excellence & Reporting**
- Evaluate customer issue resolution approaches to improve service efficiency.
- Maintain detailed MIS reports to track customer requests, complaints, and resolutions.
- Provide actionable insights to support process optimization and organizational growth.
- Ensure all escalations are tracked, followed up, and closed as per SLA timelines.

**Requirements**:

- Graduate in Business, Commerce, Supply Chain, or a related field (MBA preferred).
- 2-4 years of experience in e-commerce operations, logistics, or customer support.
- Strong knowledge of e-commerce platforms, order management systems, and CRM tools.
- Excellent communication skills across written, verbal, and digital channels.
- Analytical mindset with proficiency in MS Excel, Google Sheets, and reporting tools.
- Ability to multitask, work under pressure, and meet tight deadlines.
- Problem-solving skills with a customer-first mindset.

**Key Competencies**
- Order and Inventory Management
- Customer Relationship Management
- Data Analysis and MIS Reporting
- Logistics and Supply Chain Oversight
- Escalation and Complaint Handling
- Cross-Functional Team Collaboration

**Location**

[Noida]

**Employment Type**

Full-Time, On-site

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

  • E-commerce Operation

    1 week ago

    Noida Sector 62, Noida, Uttar Pradesh, India E commerce guru Full time

    Hi All, **Team Leader / AM - Operation (E-Commerce Focus)** **RESPONSIBILITIES**: - Manage a team of up to 10 ambitious and highly-trained account managers working across a variety of e-commerce platforms - **Assist the Manager in day-to-day operations** - Participate in client meetings - **Mentor, train and develop teammates** - Proactively identifying...

  • E-commerce Executive

    4 days ago

    Noida, India Manogyam E-Commerce Pvt. Ltd. Full time

    Job description The E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners. He/She works in a fast-paced digital...

  • E-commerce Executive

    1 week ago

    Noida Sector 62, Noida, Uttar Pradesh, India Tech2Globe Web Solutions LLP Full time

    **Job Title**: E-commerce Executive **Department**: E-commerce **Reports to**: E-commerce Manager **Job Summary**: The E-commerce Executive will be responsible for managing and optimizing the online sales and marketing activities of the company. This includes handling product listings, ensuring timely order fulfillment, improving user experiences on...

  • E-commerce Executive

    6 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Management consultant Full time

    **Position**: e-Commerce Executive **Industry Type**:E-Commerce **Department**:Merchandising, Retail & eCommerce **Product esques**: Approx 10 products,growing to 100 **Product Category**:food ,toys,bags,cosmetics items **Employment Type**:Full Time, Permanent **Role Category**:e-Commerce Operations **Education**: UG/Graduation Not mandatory - Listing...

  • E-commerce Executive

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Crewman solution Pvt Ltd Full time

    **Job description** **Roles and Responsibilities** - Manage e-commerce operations, including listing products on various platforms (Amazon, Flipkart, Myntra, TATA 1MG). - Driving the sales performance of the e-commerce platform - Managing and executing promotional campaigns - SPF CLAIMS, RETURN MANAGEMENT, BRAND STORE, ETC. - PRODUCT LISTINGS AND ORDER...

  • E-commerce Executive

    17 hours ago

    Noida Sector 62, Noida, Uttar Pradesh, India OCTIOT- SWITCH TO SENSORS Full time

    **Key Responsibilities**: - **Manage E-commerce Platforms**: Oversee the daily operations of the company's online store(s), including updating product listings, pricing, and promotional content. - **Inventory Management**: Monitor stock levels and ensure the availability of products on all e-commerce platforms. - **Product Optimization**: Upload new...

  • E-commerce Executive

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Enego services pvt ltd Full time

    **Job Summary**: **Key Responsibilities**: - **Product Management**: - Upload and manage product listings across various e-commerce platforms (Amazon, Flipkart, Myntra, etc.). - Optimize product titles, descriptions, and images for better visibility. - Ensure accurate pricing and stock availability. - **Order Management**: - Monitor and process customer...

  • E-commerce Executive

    4 days ago

    Noida, Uttar Pradesh, India SELL KARO ONLINE E-SOLUTIONS Full time

    **Responsibilities**: - Create, manage, and optimize product listings on various marketplaces (Amazon, Flipkart, etc.) - Coordinate with internal teams for content, images, pricing, and inventory updates - Monitor stock levels, pricing changes, and ensure listing accuracy - Handle returns, order cancellations, and customer service follow-ups - Track sales...

  • E-commerce Executive

    4 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Crewman solution Pvt Ltd Full time

    send**Job description** **Roles and Responsibilities** - Manage ecommerce operations, including listing products on various platforms (Amazon, Flipkart, Myntra). - Driving the sales performance of the e-commerce platform - Managing and executing promotional campaigns - Providing insights on customer shopping trends to support assortment selection and...

  • E-commerce Executive

    2 weeks ago

    Noida, Uttar Pradesh, India StarCap Wellness Pvt. Ltd. Full time

    E-Commerce Executive **Position Overview**: We are seeking an experienced E-Commerce Executive with a background in **Key Responsibilities**: - Manage and optimize the company's presence on various e-commerce platforms, ensuring accurate product listings, attractive visuals, and compelling product descriptions. - Develop and execute e-commerce strategies...