E-commerce Executive

2 weeks ago

Noida Sector Noida Uttar Pradesh, India Oxygen Magnesium Private Limited Full time

**Job Description: E-Commerce Executive**

**Position Overview**

We are seeking an enthusiastic and detail-oriented E-Commerce Executive to manage order processing, logistics, and customer experience across multiple communication channels. The role requires strong coordination, analytical skills, and the ability to ensure smooth day-to-day e-commerce operations while driving process efficiency and customer satisfaction.

**Key Responsibilities**

**Order Management & Fulfilment**
- Handle end-to-end order processing, including order confirmation, packaging, and dispatch.
- Ensure timely delivery of products to customers while maintaining accuracy and efficiency.
- Regularly track, update, and resolve open order-related tickets within set timelines.
- Maintain logs for lost, damaged, or delayed deliveries and share monthly reports with relevant authorities.
- Carry out monthly closure, reconciliation, and MIS reporting.

**Customer Support & Relationship Management**
- Act as the primary contact for customer inquiries regarding products, services, and brand information.
- Handle customer complaints with empathy, following escalation protocols when necessary.
- Share performance reports with management regarding customer complaints, resolution status, and service quality.
- Build and maintain strong professional relationships with customers to understand requirements and support business growth.

**Logistics & Supply Chain Management**
- Develop and implement logistics and fulfilment strategies to improve supply chain efficiency.
- Forecast demand and plan for future logistics requirements.
- Analyse logistics data to identify trends, gaps, and potential improvements.
- Identify risks in supply chain operations and prepare contingency solutions.
- Coordinate with vendors, logistics partners, and internal teams to ensure smooth order flow.

**Operational Excellence & Reporting**
- Evaluate customer issue resolution approaches to improve service efficiency.
- Maintain detailed MIS reports to track customer requests, complaints, and resolutions.
- Provide actionable insights to support process optimization and organizational growth.
- Ensure all escalations are tracked, followed up, and closed as per SLA timelines.

**Requirements**:

- Graduate in Business, Commerce, Supply Chain, or a related field (MBA preferred).
- 2-4 years of experience in e-commerce operations, logistics, or customer support.
- Strong knowledge of e-commerce platforms, order management systems, and CRM tools.
- Excellent communication skills across written, verbal, and digital channels.
- Analytical mindset with proficiency in MS Excel, Google Sheets, and reporting tools.
- Ability to multitask, work under pressure, and meet tight deadlines.
- Problem-solving skills with a customer-first mindset.

**Key Competencies**
- Order and Inventory Management
- Customer Relationship Management
- Data Analysis and MIS Reporting
- Logistics and Supply Chain Oversight
- Escalation and Complaint Handling
- Cross-Functional Team Collaboration

**Location**

[Noida]

**Employment Type**

Full-Time, On-site

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

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