Customer Care Executive

6 days ago

Choolaimedu Chennai Tamil Nadu, India OZONE VAC Full time

**Maintaining records**Keeping accurate records of customer interactions, including inquiries, resolutions, and follow-up actions
- **Gathering feedback**Collecting and analyzing customer feedback to help improve products and services
- **Building relationships**Establishing a positive rapport with customers to foster long-term loyalty and trust
- **Collaborating**Working with other teams within the organization, such as technical support, sales, or product development, to resolve customer issues
- **Managing orders**Handling customer orders, including payment and delivery
- **Providing information**Informing customers about updates, promotions, policies, deals, and other relevant information
- **Training**Recruiting, training, and mentoring new customer service associates
- **Making decisions**Using data analysis and customer feedback to make informed decisions to enhance the customer experience

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9342972246

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