Csr (Customer Service Representative)

1 week ago

Ellisbridge, India Esmsys Pvt Ltd Full time

We are looking for Customer Service Representative having 0-2 years of exp to manage calls, customer service inquirers, etc,

Main Activities:

- Open and maintain customer records by updating account information in the backend
- Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
- Resolve product or service problems by clarifying the customer's complaint / issues
- Prepares product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as required
- Manages the office and administration duties as per the Company policy

What are we looking for:

- Having Experience in international semi
- voice calling process.
- Excellent verbal communication skills in English is a must
- Knowledge / understanding of online user behaviour
- Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
- Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
- Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
- Shift timing will be of 9 hours between 6 PM to 6 AM

Offers:

- Excellent compensation — well above the market average
- Extensive opportunities for growth and professional development thanks to our mentoring system
- Alternate Saturdays working according to roster

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Ellisbridge, Ellisbridge - 380006, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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