Customer Service Representative Female

3 days ago

Borivali Mumbai Maharashtra, India Adriyana Solutions Pvt Ltd Full time

A customer care representative, or customer service representative, is the first person most customers contact when they have a problem. Their primary role is to interact with customers to:

- Address their concerns
- Answer their questions
- Help them with their needs
- Handle complaints
- Provide appropriate solutions for customers
- Follow up to resolve any issues their customers experience

Customer care representatives also help to:

- Facilitate relationships between a company and its clients
- Resolve issues
- Help to drive sales by cross-selling and upselling
- Create memorable experiences that boost brand and customer loyalty

Some qualities of a good customer service representative include:

- Problem-solving skills
- Clear communication
- Friendly attitude
- Empathy
- Business acumen
- Product/service knowledge
- Strong time management
- Patience
- Attentiveness

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 5 years (preferred)
- Customer service: 5 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Borivali, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**

+91 8768282936

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