Customer Service
3 days ago
**Customer Service - HSBC Credit Card Process**
**Position**: Customer Service Executive (Credit Card Process)
**Location**: Teleperformance Thane (Work from Office)
**Batch Date**: 1st August 2024
**Vacancies**: 15
**Process Details**:
- **Industry**: Banking (HSBC Credit Cards)
- **Role**: Inbound Customer Service with partial cross-selling of credit card schemes, offers, and products
- **Skills Required**: C3 level communication skills in English
- **Eligibility**:
- HSC or Graduate with **6 months or more** of BPO voice customer service experience
- Minimum CIBIL score of 720 and no loan defaults
**Work Schedule**:
- **Shifts**: Day shift rotational (6:30 AM to 10:30 PM)
- **Week Offs**: 2 rotational week offs
**Salary**:
- **In-hand Salary**: ₹22,000
**Interview Rounds**:
- HR Round
- AMCAT Test (SVAR score of 60 mandatory)
- Operations Round
- Client Round
**Transport**:
- Centralized pick-up and drop services from Thane station
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- BPO: 1 year (required)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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