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Cse (Customer Support Executive)
2 weeks ago
Handle inbound calls from customers regarding product inquiries, service requests, complaints, and general assistance.
- Provide accurate and timely information to customers while maintaining a high level of professionalism and empathy.
- Address customer concerns and resolve issues promptly to ensure customer satisfaction and retention.
- Follow communication scripts and guidelines to ensure consistency and quality in customer interactions.
- Document all customer interactions and transactions accurately in the company's database.
- Collaborate with other team members and departments to escalate complex issues and ensure timely resolution.
- Stay updated on product knowledge, company policies, and industry trends to provide informed support to customers.
- Meet or exceed performance targets related to call handling, customer satisfaction, and productivity.
- Adhere to all compliance and regulatory requirements while handling customer inquiries and data.
- Continuously seek opportunities for process improvement and contribute to enhancing the overall customer experience.
Qualifications:
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a customer service or call center environment, preferably in a voice process role.
- Excellent verbal communication skills with a clear and professional phone voice.
- Strong active listening skills and the ability to empathize with customers' concerns.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Ability to work independently as well as collaboratively within a team.
- Flexibility to work in rotational shifts, including weekends and holidays, if required.
- Strong problem-solving skills and a proactive approach to finding solutions.
- Attention to detail and accuracy in documentation and data entry.
**Job Types**: Full-time, Permanent
Schedule:
- Night shift
Work Location: In person
