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Hospital Receptionist

2 weeks ago

Kharghar Navi Mumbai Maharashtra, India SPANDAN MULTISPECIALITY HOSPITAL & ICU Full time

**1. Front Desk Operations**:

- Greet and attend to patients and visitors courteously.
- Register patients for outpatient/inpatient services.
- Maintain cleanliness and professionalism at the reception area.

**2. Billing and Payments**:

- Manage **cash billing** for outpatient, inpatient, and day care services.
- Ensure accurate data entry for billing and generation of receipts.
- Maintain a daily cash register and submit end-of-day reports.
- Preferred: Understanding of **cashless billing** procedures for insured patients.

**3. PCPNDT Compliance**:

- Ensure that all documentation and records related to ultrasonography and fetal scans are maintained in compliance with **PCPNDT Act**.
- Coordinate with the radiology department to verify the proper filing of consent and Form F.

**4. Doctor Visit Management**:

- Coordinate patient appointments with doctors.
- Maintain the daily OPD schedule of visiting consultants.
- Inform doctors about patient arrivals and delays.

**5. Service Provider Payment Management**:

- Maintain records of payments made to outsourced service providers (e.g., lab, housekeeping, ambulance).
- Coordinate with accounts or admin for timely processing of payments.

**6. Communication and Call Handling**:

- Answer all incoming phone calls promptly and redirect appropriately.
- Provide accurate information to callers and address queries professionally.
- Maintain a call log for important follow-ups or messages.

**Additional Duties**:

- Maintain patient confidentiality and uphold medical ethics.
- Coordinate with TPA desk or PRO for insurance patients (if needed).
- Report discrepancies in billing, patient issues, or equipment faults to the concerned authority.
- Assist in basic administrative or clerical duties as assigned.
- Maintain the office registers.

Pay: From ₹18,000.00 per month

Application Question(s):

- Computer skills - MS Word, MS Wxcel, Google Sheets, Internet

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- minimum: 1 year (preferred)

**Language**:

- English (preferred)
- Marathi (preferred)
- Hindi (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person