Customer Support Associate

5 days ago


Ranchi Jharkhand, India Insuremile Full time

**JOB RESPONSIBILITES**:

- Provide accurate information about our products, services, and policies.
- Troubleshoot customer issues, identify root causes, and provide effective solutions.
- Document customer interactions in the CRM system to ensure all issues and resolutions are logged.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Collaborate with internal teams (Sales, Product, Technical Support) to escalate and resolve complex issues.

**REQUIREMENTS**:
Work Mode
- Work from Home (Target based )

Experience
- 0 - 4 years can eligible

Off Time
- 9:00am to 6:00pm

Language
- Fluent in Hindi or Bengali (mandatory)

Qualification
- 12th to Graduate can eligible

**Job Types**: Full-time, Permanent, Fresher

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)
- Bengali (required)

Work Location: Remote


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