Web Support Associate

2 weeks ago

Kochi, India 18 Steps Full time

Greetings from 18 Steps Consultants

A leading UK based MNC is looking to hire a Web Support Analyst for thier office in Kochi, Kerala.

The Web Support Analyst will report into the Web Support Team Leader.

**In this role your key responsibilities will be**:

- Manage assigned case workload according to priority
- Provide complex advice and guidance and/or solutions via case logging system/remote access tool
- Identify opportunities for case deflection including trend analysis, creation of knowledge articles and potential product enhancements
- Resolve cases within published Service Level Targets
- Adhere to all Support procedures and quality standards
- Always provide a positive customer experience to ensure customer satisfaction
- Contribute towards team goals and objectives
- Maintain accurate information within our systems

**Essential Skills**:

- Proven analytical and problem-solving skills
- Excel in customer service
- Excellent written and verbal communication skills
- Able to work independently, manage your own time and priorities, giving urgency when needed

**Must be willing to work in UK office hours in HYBRID Mode**

**Salary**: ₹600,000.00 - ₹700,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- UK shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 3 years (required)
- MySQL: 1 year (required)
- JAVA: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Kochi, Kerala (required)

Work Location: In person

**Speak with the employer**

+91 7907722853

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