Current jobs related to Associate Iii - Kochi - UST Global

  • Associate Iii

    2 weeks ago

    Kochi, Kerala, India UST Global Full time

    3 - 5 Years - 1 Opening - Kochi **Role description**: Role Proficiency: A Voice Associate Able to independently take customer support calls effectively and efficiently ;follow the SOPs to complete the process and endeavour to resolve the issue handle some escalated issues or escalate to a more knowledgeable person to resolve in alignment with SLAs and...

  • Associate Iii

    2 weeks ago

    Kochi, Kerala, India Hubbell Incorporated Full time

    **Date**:Jan 20, 2025 **Location**: Cochin, KL, IN, 682042 **Company**:Hubbell Incorporated **Brand Overview**: - Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell,...

  • Quality Assurance Associate III

    2 weeks ago

    Kochi, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Transaction Processing Associate III

    2 weeks ago

    Kochi, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Associate Iii

    4 weeks ago

    Thiruvananthapuram, Kerala - Kochi, Kerala, India UST Full time

    Job Title Business Analyst Associate III - Business Analysis Hiring Locations Chennai Trivandrum Kochi Experience Range 4-7 years Role Description We are looking for a highly motivated and detail-oriented Business Analyst to join our team The ideal candidate will support project delivery through effective requirements gathering stakeholder engagement and...

  • Associate Data Architect I

    7 days ago

    Kochi, India UST Full time

    Role Proficiency: Leverage expertise in a technology area (e.g. Infromatica Transformation Terradata data warehouse Hadoop Analytics) Responsible for Architecture for a small/mid-size projects. Outcomes: - Implement either data extract and transformation a data warehouse (ETL Data Extracts Data Load Logic Mapping Work Flows stored procedures data...

  • Quality Assurance Associate Iii

    2 weeks ago

    Kochi, Kerala, India Conduent Full time

    Location Kochi, Kerala, India - Category Client Support & Administration - Req ID 16344 - Job Type Full-time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on...

  • Tactical Buying Services Iii

    2 weeks ago

    Kochi, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Quality Assurance Associate III

    3 weeks ago

    Kochi, India Conduent Business Services Full time

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate...

  • Associate Iii

    7 days ago

    Kochi, India UST Full time

    Role Proficiency: Drive the implementations per plan to ensure quality and on time delivery. Works under mínimal supervision from the Implementation Leads. Outcomes: - Coordinate and manage various implementation plan components - Develop and modify code; test programs for configuration integration conversion and migrations - Assist with answering routine...

Associate Iii

2 weeks ago

Kochi, India UST Global Full time

Role Proficiency:
Outcomes:

- Identify the problem patterns and suggest better resolution techniques
- Optimise efficiency cost and quality by identifying opportunities for automation/process improvements
- Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions
- Mentor Trainee Associate and Associate I II- Production Support to become more effective in their roles
- Act as the technical SME for troubleshooting/resolving any reported production incident/ticket/issue
- Learn business domain technology and system domain individually and as recommended by the project/account

Measures of Outcomes:

- Adherence to engineering process and standards
- Adherence to schedule / timelines
- Adhere to SLAs where applicable
- # of issues resolved
- # of non-compliance issues with respect to SOP
- Reduction of reoccurrence of known defects
- Quick turnaround of production bugs
- Defined productivity standards for the team
- # of new runbooks created
- # of production jobs automated
- # of new monitoring dashboards introduced
- Completion of applicable technical/domain certifications
- Completion of all mandatory training requirements

Outputs Expected:
Issue Resolution:

- Analyse and resolves the incidents/tickets within the optimal MTTR (Mean Time To Resolve)

Training:

- Attends one on one need-based domain/project/technical trainings as needed
- Provides need-based training to juniors on the team

Escalation:

- Escalate problems to appropriate individuals/support team based on established guidelines and procedures.
- Where applicable monitor progress of requests for support and ensure users and other interested parties are kept informed.

Document:

- Create documentation for one's own work

Automation:

- Identify opportunities for automation/process improvements that help in optimising cost and improving quality

Mentoring:

- Mentor juniors on the team
- Set FAST goals and provide feedback of FAST goals to mentees

Status Reporting:

- Report status of tasks assigned
- Comply with project related reporting standards/process

Manage knowledge:

- Absorb and contribute to project related documents share point libraries client universities

Release:

- Adhere to release management process

Skill Examples:

- Identify triage and resolve issues reported by customer
- Log Monitor and report issues as defined by SLAs
- Develop runbooks SOPs and dashboards
- Problem solving approach
- Manage and guarantee high levels of quality
- Team Player
- Good written and verbal communication abilities
- Proactively ask for help and offer help

Knowledge Examples:
Additional Comments:
None