Customer Service Assistant

2 weeks ago

Mohali, India TechnoClass Edtech Private Limited Full time

A service coordinator recruits and trains customer service employees, manages the employee schedule, oversees daily employee interactions with customers, handles any complaints or questions, and reports to the store or company manager as necessary.

Essential Duties and Responsibilities of a Service Coordinator

Recruits and trains customer service or human resources employees.

Manages employee schedule.

Acts as liaison between clients and company.

Answers client and customer questions.

Addresses and resolves any issues and complaints.

Reports problems and unresolved issues to manager or director.

Writes up reports of client and customer activity or complaints.

Presents reports to company director or manager.

Devises ways to improve customer service and client relationships.

Schedules meetings with prospective and existing clients.

Meets with clients in person when working for a larger company such a marketing firm.

Travels locally for client visits or marketing pitches.

Assists customers in a retail setting.

Promotes company products and services.

Assists associates and account executives in closing sales and bringing in new clients.

Assists in designing new promotional materials.

Researches consumer base to better serve the needs of the target demographic.

Works with marketing and PR department to handle any media appearances.

Required Knowledge, Skills and Abilities

Demonstrates excellent interpersonal skills.

Possesses detailed knowledge of company goals, products, and services.

Exhibits strong organizational skills.

Exhibits ability to think creatively and analytically.

Demonstrates strong leadership skills.

Is capable of remaining patient and calm when dealing with frustrated customers or clients.

Works well with a team.

Demonstrates ability to use Microsoft Office Suite.

Is willing and able to travel for client meetings.

Is capable of conducting independent research.

Maintains professional but friendly and outgoing demeanor.

Demonstrates strong problem solving skills.

Possesses strong persuasive skills.

Is able to multi-task effectively.

**Salary**: ₹10,308.51 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: One location

**Speak with the employer**
+91 7888827401

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