Services Support Rep 2

2 weeks ago

Hyderabad Telangana, India Unisys Full time

**What success looks like in this role**:

- 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy in our contact management system. - Assign incidents and requests to the correct support group. - Act as a single point of contact on incidents and problems logged. - Perform appropriate diagnostics to initiate problem management workflow process. - Provide clients with a reference number for their incident/request. - Understand various media sources that interface with the Service Desk. - Support multiple clients through customer service professionalism and insight. - Become multi-skilled as workload changes occur within the Service Centre. - Champion, implement or support change. - Identify process efficiencies within the Service Centre and to take corrective action to implement change. - Discover and document process and procedures which need to be published to the team or on the Knowledgebase. - Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)

**You will be successful in this role if you have**:

- Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. - 6 months of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. - 6 months IT Service Desk experience. - 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. - Working knowledge of data and voice network concepts - Languages: English and local languages of the countries it supports.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

  • Services Support Rep 2

    2 weeks ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 2-2

    2 weeks ago

    Hyderabad, India Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Implementation Support Rep

    7 days ago

    Hyderabad, Telangana, India CDK Global Full time

    **Level: L11/ L12 (Implementation Support Rep / Specialist)** **Team**: Professional Services - **Modern Retail Suite** **Shift Time**: Flexible for all shifts - including weekend working (**_if required)._**: **Job Overview**:The individual would be involved in installing and setting up the Modern Retail Suite for the dealership. As part of the product...

  • Service Support Rep 2

    7 days ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 2

    2 weeks ago

    Hyderabad, Telangana, India Unisys Full time

    **What success looks like in this role**: **You will be successful in this role if you have**: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to...

  • Services Support Rep 1

    7 days ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Implementation Support Rep

    2 weeks ago

    Hyderabad, Telangana, India CDK Global Full time

    **Description**: **Main Duties / Responsibilities**: - The individual’s primary responsibilities include implementation and documentation of current and proposed Virtual solutions. - Dealing with a wide variety of enquiries from Customers\Clients from call start to closure, escalating when necessary. - Practically applies knowledge of CDK Implementation...

  • Gobi Customer Service

    1 week ago

    Cherlapally, Hyderabad, Telangana, India NISC Export Services Full time

    **Plot No.95/1, Phase - II, IDA Cherlapally, Hyderabad - 500 051** **_Job Title: GOBI Customer Service/Order Management Technician _** **About Company**: NISC Export Services (NES), a strategic software development partner of EBSCO Information Services (EIS) of Ipswich, Massachusetts is seeking "Novelist Technical Support Rep" for its location at...

  • Product Support Rep I

    2 weeks ago

    Hyderabad, Telangana, India Brightstar Lottery Full time

    **Location**:Hyderabad, IN, 500 081 **Requisition ID**:17700 **Short Description** - A great opportunity to bring your customer support experience to a technical role! **Main Activities include**: - Research required information using available resources - Manage and resolve customer complaints - Identify and escalate priority issues - Route calls to...

  • Product Support Rep I

    2 weeks ago

    Hyderabad, Telangana, India Brightstar Lottery Full time

    **Location**:Hyderabad, IN, 500 081 **Requisition ID**:17699 **Short Description** - A great opportunity to bring your customer support experience to a technical role! **Main Activities include**: - Research required information using available resources - Manage and resolve customer complaints - Identify and escalate priority issues - Route calls to...