Graduate Trainee- Order to Cash

2 weeks ago

Gurgaon, India Johnson Controls Full time

**Job Details**

**What will you do?**
- Daily AR Agings and related reporting tasks
- Final Demand Letter - Manual research to confirm addresses of customers about to receive FDL
- Avaya - Pulling data to support the Calls and Touches report
- Cash Collected Daily update
- Unapplied Cash Report
- Refunds
- Follow up activities with internal departments/stakeholders/end customers
- Audit activities
- Tracking lien rights for National Accounts
- Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
- Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
- To ensure compliance to applicable policies, guidelines, and regulations
- Support cusotmers sharing Invoice copies and SOA’s basis the requirement
- Reconciling relevant accounts to maintain accurately & as per TAT
- Action on aged Past Dues / Unapplied Receipts and propose write off / write back (as per approvals)
- Assist in achieving Cash Collections and Past Due Target

**How will you do it?**
- Would be trained on process specifics
- Need to ensure performance measures & agreed TAT are met
- Agreed procedures are followed, any changes to process are updated & have these signed off from the supervisors
- Perform Account Reconciliations on specific disputed accounts
- Coordinate with all stakeholders to obtain necessary information to get the requisite information & perform analysis/required actions

**What we look for?**
- Good communication skills - proficient in both verbal and written business communications
- 0 - 2 years of work experience (preferred) in North America O2C (Collections, Credit, Cash App & Reporting)
- Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
- Excellent Analytical skills, Proactive & demonstrates high degree of ownership
- Ability to perform moderately complex account reconciliations:

- Any experience in pulling and analyzing data from ERP/other systems would be preferred
- Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
- Ability to utilize basic formulas
- Utilize Pivot Tables and V-Lookups
- Open to work in night shifts (shared services environment)

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