Customer Care Executive

**Job Title**:Customer Care Executive** - **Documentation** and **Verification**
**Location**:Civil Lines, Jaipur**

**Job Type**:Full-Time**

**Job Overview**:
**Key Responsibilities**:

- **Outbound Calling**:

- Conduct calls to customers to request and follow up on required **documentation**.
- Explain the **documentation requirements** and guide customers through the **submission process**.
- Provide clear and concise instructions on how to submit or upload documents correctly.
- **Document Verification**:

- Verify the **authenticity** and **completeness** of documents submitted by customers.
- Cross-check documents against company requirements to ensure **accuracy** and **compliance**.
- Ensure all documents are in the required format and follow company guidelines.
- **Customer Assistance**:

- Respond to customer queries related to document submission and verification processes.
- Resolve any issues or concerns raised by customers in a timely and professional manner.
- Maintain a positive and helpful attitude to ensure **customer satisfaction**.
- **Data Entry and Record Keeping**:

- Maintain accurate records of calls made, document verification status, and updates to customer profiles.
- Update customer information in the **CRM** or relevant systems as required.
- Ensure all documents are securely stored and compliant with **data protection policies**.
- **Compliance and Confidentiality**:

- Adhere to all company policies regarding customer **confidentiality** and document handling.
- Ensure compliance with relevant laws and regulations regarding **personal data**.

**Qualifications & Requirements**:

- **Education**:

- High school diploma or equivalent (**Bachelor’s degree preferred**).
- **Experience**:

- Previous experience in **customer service**, **call center**, or **documentation verification** is a plus.
- Experience in a role that involves **sensitive information handling** will be considered an advantage.
- **Skills**:

- Excellent **communication skills** (both written and verbal).
- Strong **attention to detail** with the ability to process information accurately.
- Good **organizational skills** and the ability to **multitask** effectively.
- Ability to remain calm and professional while handling customer inquiries.
- Basic proficiency in using **CRM software** and **Microsoft Office** tools (**Word**, **Excel**).
- **Personal Traits**:

- Strong **interpersonal skills** with a focus on **customer service**.
- Proactive and self-motivated with a **problem-solving mindset**.
- Ability to handle sensitive information with **discretion** and **integrity**.

**Preferred Skills (Optional)**:

- Knowledge of relevant documentation verification processes in [industry, e.g., **finance**, **healthcare**].
- Experience working with **data protection regulations** (e.g., **GDPR**, **Data Privacy Act**).

**Working Conditions**:

- **Working Days**: Sunday to Saturday (**3rd Saturday off**)
- **Working Hours**:10:00 AM to 6:00 PM**

**Benefits**:

- Competitive salary and **performance-based incentives**.
- **Health insurance** and other employee benefits.
- Opportunities for **career growth** and **professional development**.

Pay: ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Current CTC:

- Expected CTC:

- Notice Period:

- Do you have previous experience in customer service, call center operations, or documentation verification?
- Do you have a high school diploma or equivalent?

Work Location: In person