Customer Care Executive

22 hours ago

Jaipur Rajasthan, India Jaipuri Adaah Full time

As a Customer Care Executive, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless and satisfying experience across all touchpoints. This role requires excellent communication skills, empathy, and a proactive approach to problem-solving. You will also use our CRM system to document customer interactions, manage cases, and ensure efficient handling of customer requests.

**Key Responsibilities**:

- **Order Management**: Assist customers with order-related questions, including tracking, order modifications, cancellations, and refunds.
- **Issue Resolution**: Investigate and resolve customer issues related to product quality, shipping, billing, and more, ensuring a satisfactory outcome for the customer.
- **CRM Management**: Use the CRM system to log interactions, track customer cases, and ensure accurate documentation of all customer support activities.
- **Feedback Handling**: Collect, document, and escalate customer feedback to relevant departments to improve our products and services.
- **Knowledge Management**: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate information to customers.
- **Cross-Platform Support**: Provide customer service across platforms including social media (Instagram, LinkedIn).
- **Follow-Up**: Conduct follow-up communication to ensure that all customer issues are resolved fully and to the customer’s satisfaction.

**Requirements**:

- Proficiency in using CRM software to manage customer interactions and cases.
- Excellent written and verbal English communication skills.
- Strong problem-solving skills with a customer-first approach.
- Familiarity with social media and review platforms is a plus.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable commuting to Sitapura, Jaipur Location?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Jaipur, Rajasthan (required)

Work Location: In person

Expected Start Date: 15/05/2025

  • Executive - Customer Care

    22 hours ago

    Jaipur, Rajasthan, India Dr. B. Lal Clinical Laboratory Full time

    **Customer Care Executive**: **Mission**: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Employe Hub Full time

    customer care executive location - jaipur freshers can apply Pay: ₹9,151.34 - ₹31,609.97 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year (preferred) - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi (preferred) -...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India oxyhire.com Full time

    **Customer Care Executives** Customer Care Executives in Jaipur for International Process. **Roll & Resposibilities** 1.Resolve customer queries and complaints 2.Troubleshooting of technical issues related to customer’s services 3.Assist the customers on queries regarding their Products and Services via CHAT or voice 4.Conduct quality monitoring on...

  • Customer Care Executive

    7 days ago

    Jaipur, Rajasthan, India One clickk solution Full time

    Hiring for Customer Care Executive Process - 40k CTC Note: Interview will be walk in (This opening is only for today. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹35,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to Friday - Rotational shift - UK shift - US shift - Weekend...

  • Customer Care Executive/trainee

    1 week ago

    Jaipur, Rajasthan, India QDegrees Full time

    As a Customer Care Executive, you will play a critical role in upholding our commitment to excellence in customer service. You will be responsible for monitoring and assessing the quality of customer service interactions, primarily through phone calls. **Who are we**: We are a business consulting and product innovation company. We empower our clients to...

  • Customer Care Executive

    2 weeks ago

    Jaipur, Rajasthan, India oxyhire.com Full time

    We are hiring Customer Care Executives (International & Domestic Processes) in Jaipur. Education: - 12th to Any Graduate Age: - 18 to 35 Years Night and Day shift 5 or 6 days working Cab Facility Job Responsibilities To Handle International Clients (Voice & Chat) To resolve customer inquiries. To Maintain the database in the System. **Job...

  • Customer Care Executive

    1 week ago

    Mansarovar, Jaipur, Rajasthan, India Sigmosis Full time

    **Job Opening: Customer Care Executive** Are you someone who loves helping others and has a knack for effective communication? Join our team and be the friendly voice for our customers! **Position**: Customer Care Executive **Location**: Mansarovar, Jaipur **Salary**: Up to ₹12,000 CTC (Depending on Interview) **Shift**: Day Shift **Timing**: 10:00...

  • Customer Care Executive

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India The Wellness Shop Full time

    **Job Title: Customer Care Executive** **Location: The Wellness Shop** **Key Responsibilities**: - Provide excellent customer service and ensure quick resolution of issues. - Maintain customer interaction records in the CRM system. - Collaborate with internal teams to provide accurate product information. **Requirements**: - Fluent in **English and...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Talent4U Full time

    We are Hiring! Customer care executive Full Job Description Student should be comfortable with rotational shifts Student are getting cab facility for night Student need to provide customer service and customer support to International customers over the call as telecaller customer support. Great opportunity to build your career in call center and grow...

  • Customer Care Executive

    5 days ago

    Jaipur, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

    Role & responsibilities Roles and responsibilities * Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat. * Process customer orders, answer questions about products/services, and address concerns in a timely manner. * Maintain accurate records of customer interactions using CRM software. * Escalate complex issues to...