Reservation & Ticketing Executive
3 days ago
Urgent opening’s TICKETING EXECUTIVE
A minimum of 3-6 months experience in a Travel Agency / company. Working knowledge of GDS (Amadeus / Galileo) and Preference to have spent at least 3 months in Amendment (Rescheduling) process
IATA Preferred though not mandatory
Amadeus (GDS PNR/Ticket No retrieval commands, Airport Codes, Airline Codes, PNR related questions, Reissuance / Revalidation commands)
- Receive inbound calls for International & Domestic Air Amendment enquiries from customers
- Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
- Assist customers with the changes requested using GDS Tools (Amadeus, Galileo and Airline Agency tools)
- Document all calls with regards to participant inquires accurately using Salesforce CRM and Process Proprietary tool.
- Provide end-to-end support when it comes to Trip Amendment.
- Communicate clearly and effectively with customers
- Maintain a descent and agreeable Call Handling duration with 100% compliance to documentation.
- Ensure Positive Outcome with every Interaction.
- Display Active listening skills to avoid interruption over call.
Maintain integrity and hygiene with all customer and internal interactions.
Role of a Reservation Supervisor Air Amend is to answer calls from Process B2C Customer and assist them with offline and online rescheduling (Date/Time/Sector/Airline change) for their bookings
6 working days in a week, 1 weekly off
Education qualification: Graduate in any discipline/Under graduates/Dropout Excellent Communication skills
**Job Types**: Full-time, Fresher
**Salary**: ₹10,000.00 - ₹50,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Amritsar, Punjab: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (required)
**Speak with the employer**
+91 9888885933
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