Customer Service Associate

2 weeks ago

Noida Uttar Pradesh, India Elite Corporate Solutions Private Limited Full time

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information regarding products, services, policies, and procedures.
- Address and resolve customer complaints or concerns, ensuring satisfaction with the resolution.
- Maintain a positive, empathetic, and professional attitude at all times when dealing with customers.
- Handle high volumes of customer inquiries while maintaining quality service and timely responses.
- Document customer interactions, track issues, and follow up to ensure successful resolution.
- Work collaboratively with other departments (sales, technical, billing) to address customer concerns.
- Continuously update product knowledge and company policies to better serve customers.
- Strive for first-contact resolution to enhance customer satisfaction.
- Identify trends or recurring issues and communicate them to the management team for further action.

**Skills & Qualifications**:

- Excellent verbal and written communication skills in English, with the ability to communicate clearly and professionally.
- Proven experience in a customer support or similar role.
- Strong active listening skills, able to understand and address customer concerns effectively.
- Ability to remain calm and composed when dealing with challenging situations or complaints.
- Problem-solving skills and a customer-first mentality.
- Proficient in using customer support software and CRM systems (e.g., Zendesk, Freshdesk, etc.).
- Strong organizational and multitasking abilities, with the capacity to manage multiple inquiries at once.
- Ability to adapt to new tools and processes quickly.
- Attention to detail and high accuracy in handling customer information.
- Ability to work well independently and as part of a team.

**Preferred Qualifications**:

- Previous experience in customer support or related fields is a plus.
- Knowledge of specific industry tools, products, or services offered by the company.
- Familiarity with common customer service metrics like CSAT (Customer Satisfaction) or NPS (Net Promoter Score).

Pay: ₹20,000.00 - ₹33,927.71 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Excellent English (required)

Work Location: In person

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