Subject Matter Expert-o2c

4 days ago

Chennai Tamil Nadu, India Cognizant Full time

**Job Summary**

**Responsibilities**
- Lead the implementation and optimization of O2C processes to enhance efficiency and accuracy.
- Oversee the management of order processing and ensure timely and accurate order fulfillment.
- Provide expertise in pricing strategies to maximize revenue and profitability.
- Collaborate with cross-functional teams to streamline order management and accounts receivable processes.
- Monitor and analyze key performance indicators to identify areas for improvement.
- Ensure compliance with company policies and industry regulations in all O2C activities.
- Develop and maintain documentation for O2C processes and procedures.
- Train and mentor team members on best practices and new processes.
- Resolve complex issues related to order management and accounts receivable.
- Communicate effectively with stakeholders to provide updates and gather feedback.
- Utilize data analytics to drive decision-making and process improvements.
- Support the implementation of new technologies and systems to enhance O2C operations.
- Contribute to the development of strategies to improve customer satisfaction and retention.

**Qualifications**
- Must have a strong background in pricing strategies with proven experience in implementing and optimizing pricing models.
- Must have domain expertise in Order to Cash including Order Management and Accounts Receivable.
- Should have excellent analytical skills to monitor and improve O2C processes.
- Should possess strong communication skills to collaborate with cross-functional teams and stakeholders.
- Must be detail-oriented with the ability to manage multiple tasks and priorities.
- Should have experience in training and mentoring team members.
- Nice to have experience with data analytics tools and technologies.
- Nice to have knowledge of industry regulations and compliance requirements.
- Must be willing to work night shifts and from the office.
- Should have a proactive approach to problem-solving and process improvement.
- Must be able to develop and maintain comprehensive documentation for O2C processes.
- Should have a customer-centric mindset to enhance customer satisfaction and retention.
- Must be adaptable to new technologies and systems to support O2C operations.

**Certifications Required**

Certified Order to Cash Professional (COCP) Certified Pricing Professional (CPP)

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