Customer Support Executive(Male)

7 days ago

Ernakulam, India Intrcity Full time

**Roles and Responsibilities**:

- Identify customer concerns and provide timely support for their queries.
- Be proficient in our products and services and communicate effectively to the customer.
- Responding to queries from customers and giving timely support when requested.
- Coordinating with multiple teams to ensure the timely response to inquiries.
- Collecting customer feedback and upselling our services wherever applicable.
- Ensure all communications are logged timely and correctly.
- Ensure individual sales targets are met without fail.
- Flexible to work on rotational shifts.
- Excellent communication and interpersonal skills.
- Should be Proficient in Hindi and English, any other language knowledge would be an added advantage.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,000.00 - ₹170,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Near North railway station, Ernakulam - 682018, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Health insurance

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