Customer Success Intern

23 hours ago

Gurugram Haryana, India Procol Tech Full time

Procol is India's fastest-growing procurement technology company.

**Hiring Customer Success Intern**
- At Procol we are looking for Customer Success, to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The incumbent will be responsible for client engagement, client adoption, client satisfaction, and successful business outcomes for Procol’s customers.

**What you'll do**:

- Will handle L1 Query of the customers.
- Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
- Vendor training (All assigned Event in a day)
- End to End vendor support (settling their queries etc) (All business day)
- Get high customer satisfaction
- Work with Engineering and Product Management teams to resolve customers issues
- Work with the Content team to create case studies and client success documents.
- Work with technical support teams to ensure effective and expedited resolutions for the customers - Eagerness to learn & grow

**Role Requirements**:

- Good communication skills (English, Hindi)
- Excellent People management skills
- Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge
- Quick learner, adaptable to changing business needs
- Experience in MS Office Why you'll love Procol
- Learn and grow fast with a growing startup that impacts millions of businesses
- Work closely with the founding team and become a part of building a successful company
- Openly collaborate with a few of India’s most talented folks, who will challenge you every day
- Industry competitive salary and benefits
- Get advance salaries every month
- Employee health insurance covered by us
- Flexible working hours Procol is an equal opportunity employer and we believe diversity is key to our success.

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