Voice Process

1 day ago

Pune Maharashtra, India Stuba.com Full time

**JOB SUMMARY**:
**REQUIRED AND DESIRED EXPERIENCE**:

- Strong verbal communication skills, with the ability to engage effectively with hotels and suppliers.
- Flexibility to work in shifts and adapt to varying schedules

**KEY TASKS AND RESPONSIBILITIES**:
Handle all client requests related to reconfirmations and special requests, ensuring that clients are promptly updated and their inquiries resolved in a timely manner.

**- Hotel Booking Reconfirmations**:

- Provide regular updates to clients regarding the status of their requests.
- Advise clients on the required hotel confirmation number and ensure accurate input of this information into the Stuba system for proper tracking and record-keeping.
- **Special Requests**:

- Ensure all special requests are addressed and communicated to the relevant hotel or supplier.
- Keep clients informed about the status of their special requests and ensure satisfactory closure of cases.

**PLACE OF WORK AND WORKING HOURS**:
Pune - DS - 10 am to 7pm/ AS - 3:30 pm to 11:30 pm // LS - 7pm to 3am (Weekdays and weekend working -As per the roster).

**Job Types**: Full-time, Permanent

Pay: ₹19,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental Pay:

- Shift allowance

**Experience**:

- International voice process: 1 year (required)
- Outbound voice: 1 year (required)

**Location**:

- Pune, Maharashtra (required)

Work Location: In person

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