Supply Chain Professional

**Service Supply Chain Business Partner > SSCBP NCE Region > SSCBP Order Handling**

An Exciting Opportunity with the Supply Chain Operations Team at the capacity of a Supply Chain Coordinator.
A Supply Chain Coordinator is responsible for order management to support internal customers, resolving customer issues and acting as first point of contact to the SBU for supply chain management. The Supply Chain Coordinator must ensure Supply Chain & Repair (SCR) is meeting delivery targets and provides analysis and customer feedback to procurement, forecasting and warehousing to ensure customer needs are met.
Global Service, Supply Chain & Repair, SSCBP, Order HandlingService Order Handling has the responsibility to on time delivery of materials to service for scheduled & unscheduled services to Wind Turbines.
We are looking for a person who would handle urgent orders from SDC which are placed to Global Warehouses from different regions.

**Responsibilities**
- Act as the primary point of contact to all customers in the Regions for Spares & Tools
- Responsible for "Down Turbine" order management, communication, results - High Urgency, Participate in daily turbine down call, interface with Site managers and Service management, Monitor delivery note creation and to the warehouse to ensure same day shipment to meet agreed delivery expectations
- Develop and manage process of "Return" of inventory from site, Independently analyse return requests including stocking levels calculations and financial impact, Provide recommendation on return material to accept, Transact return orders and ensure timely delivery to warehouse
- Manage receipts of direct ship/drop ship orders and delivery note processing to ensure correct inventory level
- Engage technical resources within SPR and SBU to identify issue resolution: Liaise with Technology and PLM
- Provide customer support by following up on orders to optimize delivery to the customer: Work independently to determine urgent expediting requirements
- Receive, Process and Close NCR's
- Process or redirect construction PR's
- Support Construction container process orders
- Process Tool Service/Repair/Recalibration requests and Process Site to Site Tooling requests
- Measure and report KPI's associated with customer service level support for the defined region, On time delivery, On time confirmation

**Qualifications**
- Bachelors degree or equivalent work experience required
- 2-5 years of experience from a global international supply chain function within customer service, order Mgmt./Fulfillment and/or spare parts /service environment
- 3 or more years of ERP/MRP Experience, SAP experience preferred
- Strong computer skills including proficiency in MS Word, Excel, MS Access

**Competencies**
- Cross cultural understanding is a must
- Excellent verbal and written communication skills in English
- Excellent stakeholder management skills
- Working style is well structured, proactive, flexible, and persistent
- Ability to communicate complex supply chain information in a simple and transparent manner
- Good system and business understanding
- Willing to work in Shifts

**What We Offer**
We offer an exciting job with excellent opportunities for professional and personal development in an inspiring environment at the world's leading producer of wind turbines. We highly value initiative, responsibility and the right balance between creativity and quality in all solutions. You will become part of a highly professional environment with a strong business commitment.Our working environment is informal, and you will get a unique opportunity to influence your own position in a rapidly developing environment.

**Additional Information**
Your primary workplace will be in Chennai, India.

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.