Content Analyst-19

The vertical is basically responsible for providing financial and non-financial information to the clients on companies across the globe. Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations. A Content Analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. They should also handle Queries pertaining to team and provide expert advice on specific content knowledge relating to quality concepts and techniques in order to drive improvement activities within the content collection team and quality & service groups. Their responsibility also includes to deliver on all tasks as per the strategic plans set for the ESG team. Also must have hands on experience with the database and should be able to handle database queries independently.

ESSENTIAL RESPONSIBILITIES

To be responsible for database administration and sourcing of exchange and contributed data.

To be up to date with the latest collection policies and procedures and other significant developments pertaining to different markets which would impact data collection.

To assist in projects with emphasis on data content.

To review the work of the analyst/data provider.

Take responsibility for data quality, accuracy, timeliness and completeness within the team.

To take on the responsibility of resolving client queries in a timely manner, with very high standards of quality of response and customer satisfaction. Should be able to take right decisions quickly and independently.

To coach analysts on data collection policies and procedures.

To continuously find ways to improve quality and reduce number of service requests from clients and to help meet Service targets.

To continuously suggest improvement ideas on collection tools, internal processes and should suggest permanent fixes as well as on-going actions for preventing client queries.

To carry out special projects or specialized tasks related to the ESG dataset as per the strategic plans.

To effectively collaborate with all global team and the data provider to provide high quality data to our clients.

Cultivate a learning and positive work environment.

Communicate & liaise with internal and external departments for resolution of data queries, including direct contact with customers.

Improve efficiencies in work practices by implementing automation where possible.

Maximizes usage of available tools/support to best of advantage to maintain/improve content quality during daily operations.

Completion of client requests and ongoing projects for respective areas.

Ensures data quality, accuracy, timeliness and completeness per company standards for their covered product/market.

Adhere to change control procedures, Content Operations standards and current data policies and procedures.

Responsible for quality improvement.

SCOPE & IMPACT

Researching on Company website, Filings to understand the reports and to be able to accurate identify the data to be captured.

Accountable for the quality of own work, delivered within agreed time-frames and quality standards.

Quality of work is reviewed by manager to ensure it is delivered within set parameters of timeliness, accuracy and completeness.

Works independently within defined area, taking ownership of problems within own area of knowledge.

Makes recommendations for process improvements to immediate manager.

Decisions taken are made within guidelines set by others.

TECHNICAL / PROFESSIONAL SKILLS & COMPETENCIES

Effectively communicate both internally & externally.

Should be able to work under pressure.

There would be a need to over-stretch during the busy season to manage volumes.

Strong understanding of Financial Markets/ NEWS / Current happenings and detail-oriented.

Awareness of news and general knowledge is beneficial

Excellent attention to details, eager to learn new things and multitasking.

Has Strong knowledge of dataset, product and data flow.

Bachelor’s degree required.

Flexibility with 24/5 shifts

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we h