Associate Sme

1 week ago

Bengaluru Karnataka, India Microland Full time

**Required Skills**:
Technology | Operating System|Storage migration/P2V migration/ RHEL upgrades
Technology | Operating System|Ability to explain storage architecture and connectivity options

**Education Qualification**:
Any Graduate (Engineering / Science)

**Certification Mandatory / Desirable**:
Technology | MCSE / VCP / AZ-104

Delivery Skills:
1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names)
OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance
2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting
3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve issues
4. Process Compliance:

- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

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