Tellecaller After Sales Service

2 weeks ago


Edapally Kochi Kerala, India OLIVE BUILDER Full time

**Job Title**: Telecaller - After Sales Service
**Company**: Olive Builders and Developers
**Location**: Kochi

**Job Type**: Full-Time
**Experience**: 1-3 years (preferred)

**Key Responsibilities**:

- Make outbound calls to customers post-purchase to ensure satisfaction and provide support.
- Address client inquiries, complaints, or concerns regarding after-sales services.
- Coordinate with internal departments (engineering, maintenance, CRM, etc.) to resolve issues.
- Maintain and update customer records and service logs.
- Follow up with clients regarding pending services or documentation.
- Maintain a high level of professionalism and empathy in customer interactions.
- Share feedback and suggestions from clients with relevant teams for continuous improvement.

**Requirements**:

- Minimum 1 year of experience in telecalling or customer service, preferably in real estate or similar industry.
- Strong listening and problem-solving abilities.
- Ability to manage multiple calls and maintain detailed call logs.
- Proficiency in Microsoft Office and basic CRM tools.
- Positive attitude and customer-first mindset.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Edapally, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person


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