Collections Agent

1 day ago

Delhi Delhi, India Finceptive services Full time

Manage and execute recovery efforts for overdue accounts via calls and field coordination.
- Lead a team of collection agents, assign daily targets, and monitor performance.
- Make outbound calls to defaulters; follow-up on payment commitments.
- Negotiate settlements and payment plans as per policy guidelines.
- Handle escalated or sensitive cases and ensure timely resolution.
- Train and support team members on compliance, scripts, and recovery strategies.
- Maintain accurate records in CRM and generate daily MIS reports.
- Coordinate with legal, field teams, and third-party recovery vendors.
- Ensure adherence to regulatory and organizational compliance standards.

**Key Skills & Requirements**:

- Strong communication and negotiation skills
- Team management & leadership (for TLs)
- Target-oriented and self-motivated
- Proficient in MS Excel, CRM tools, and reporting
- Experience in telecom, banking, or NBFC collections preferred
- Knowledge of RBI/NBFC collection guidelines (added advantage)

Pay: ₹12,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

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