Debt Recovery Agent

16 hours ago

Delhi Delhi, India Karizma Konnect Full time

Officer | Sr TCO | (DRA Compulsory) Location Mumbai | Delhi | Chennai | Hyderabad Compensation ₹ 200,000 - 360,000 (Fixed) + Variable Reports To Unit Team Leader Direct Reports None Key Relationships Internal - TL / AM - Internal Training & Quality Management Support Teams External - Portfolio Manager / Representative(s) from the Client Side Job Description Officer-Collections / Recoveries - Contacting delinquent / pre-delinquent account holders using pre-defined scripts informing them about the overdue status & obtaining promise to pay. - Answering queries about products or the company - Asking questions to understand customer's issues / reason to default - Enter and update customer information & response in the collections CRM - Follow all call quality parameters - Go the “extra mile” to achieve / excel assigned targets - Meet Agent Productivity & Efficiency benchmarks on a continuous / real-time basis. - Exhibit team player skills Contributes to Unit's Collections Productivity & Efficiency benchmarks Young & dynamic people with good communication skills & proven experience as Tele Collections / Tele Sales / Service Associates with proven track of meeting collections / sales / service benchmarks should apply.

**Job Types**: Full-time, Permanent

Pay: ₹8,161.58 - ₹33,487.77 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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