Care Coordinator
2 weeks ago
Hi, We are pleased to introduce ourselves as a Home Healthcare provider company. We have urgent requirement for the position of Care Coordinator (Field) - Mumbai location.
Designation - Care Coordinator (Field)
Please find below JD:
- Supervising at patient place, understanding proper care has been taken by the caregiver/Nurse or not.
- Interact with patients by doing patient visits to keep track of their progress and to ensure satisfaction.
- Coordinate and provide solutions to customer that is timely, effective, efficient, equitable, and customer-centric. Responsible for resolving customer queries through inbound/outbound calls.
- Ensure timely service audits.
- Developing aggressive retention strategies based on customer feedback.
- Ensure customer satisfaction and maintain professional customer support Place the customer at the center of the customer service experience
Regards,
Nikita Mahale
+91-XXXXXXXXXX
)
Pay: ₹16,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
COVID-19 considerations:
Yes
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
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