Care Coordinator

2 weeks ago

Mumbai, India Care24 - Home Healthcare Company Full time

Hi, We are pleased to introduce ourselves as a Home Healthcare provider company. We have urgent requirement for the position of Care Coordinator (Field) - Mumbai location.

Designation - Care Coordinator (Field)

Please find below JD:

- Supervising at patient place, understanding proper care has been taken by the caregiver/Nurse or not.
- Interact with patients by doing patient visits to keep track of their progress and to ensure satisfaction.
- Coordinate and provide solutions to customer that is timely, effective, efficient, equitable, and customer-centric. Responsible for resolving customer queries through inbound/outbound calls.
- Ensure timely service audits.
- Developing aggressive retention strategies based on customer feedback.
- Ensure customer satisfaction and maintain professional customer support Place the customer at the center of the customer service experience

Regards,

Nikita Mahale
+91-XXXXXXXXXX
)

Pay: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

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