Front Desk Executive

Our Client has appointed us to identify and hire a **Front Desk Executive**

**Short description of company**: Our client is a prestigious cosmetic dermatology clinic with over 19 years of excellence in the field. Renowned for its personalized care, premium service, and uncompromising standards, the clinic is led by a celebrated celebrity dermatologist and caters to a discerning clientele seeking the highest level of aesthetic and dermatological expertise.

**Company’s vision**: Delivering timeless beauty through personalized dermatology.

**The best part about this role**:

- Be the face of a luxury clinic and create a premium first impression for high-profile clients.
- Gain exposure to elite service standards in a high-end wellness and aesthetic environment.
- Make every interaction meaningful by ensuring patients feel valued, cared for, and well-attended.

**Salary range**: Up to INR 2.7 LPA LPA

**Location**: Khar West, Mumbai(on-site)

**Working days**: Monday to Saturday (6 days a week) | 10:00 AM - 7:00 PM

**You will be responsible for these Key Responsibility Areas (KRAs)**:

- Greet patients warmly as they arrive at the clinic
- Offer tea/coffee and ensure guest comfort
- Provide shoe covers and ensure hygiene protocol is followed
- Take down patient details, including address, referral source, and reason for visit
- Escort patients to their assigned treatment rooms in an orderly, timely manner
- Ensure follow-up appointments are scheduled before the patient leaves
- Maintain a real-time entry on Google Sheets to monitor patient flow and reduce wait time
- Mark and update no-shows/cancellations in the follow-up records
- Coordinate with the clinical team to avoid overlaps or delays

**Your Key Performance Indicators (KPIs)**:

- **Patient Greeting & Hospitality**:Patients to be greeted upon arrival and offered tea/coffee.
- **Data Accuracy & Scheduling**:Patient records (including referral, reason for visit, and contact details) to be accurately entered into the system upon arrival, and follow-up appointments to be scheduled before the patient leaves.
- **Real-Time Coordination & Flow Management**:Google Sheets to be updated in real-time, aiming to keep the average patient wait time less by coordinating proactively with the clinical team.

**Who We're Looking For**
- Minimum HSC or a graduate.
- Fluent in English and Hindi; polite and soft-spoken
- Presentable, well-groomed, and calm under pressure
- Good with Google Sheets and basic computer tasks
- Reliable, punctual, and responsible
- Prior 1-3 years of experience in a clinic, wellness center, or hospitality industry is an advantage

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice Period?

**Experience**:

- Front desk: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person