Customer Relation Executive

3 days ago

Ernakulam, India alphex hr management services pvt.ltd Full time

**Customer Communication**:

- Address customer inquiries, concerns, and complaints promptly and professionally.
- Provide product information and assist customers in making informed decisions.
- **Relationship Building**:

- Build and nurture long-term relationships with customers.
- Understand customer needs and preferences to offer personalized service.
- Proactively engage with customers to gather feedback and assess satisfaction levels.
- **Problem Resolution**:

- Resolve customer issues and complaints efficiently.
- Work with relevant departments to address and solve complex problems.
- Ensure customer satisfaction through effective problem resolution.
- **Cross-selling and Upselling**:

- Identify opportunities for upselling or cross-selling additional products or services.
- Provide customers with information on new offerings or promotions.
- **Feedback Collection**:

- Collect feedback from customers on products, services, and overall experiences.
- Analyze feedback to identify trends and areas for improvement.
- **Documentation and Record Keeping**:

- Maintain accurate and detailed records of customer interactions.
- Update customer profiles and databases with relevant information.
- **Collaboration with Other Departments**:

- Collaborate with sales, marketing, and other departments to ensure a unified customer experience.
- Provide insights from customer interactions to improve products and services.
- **Customer Education**:

- Educate customers about product features, updates, and best practices.
- Provide training if necessary to enhance customer understanding and usage.
- **Customer Retention**:

- Implement strategies to retain customers and reduce churn.
- Identify and address potential issues that may lead to customer attrition.
- **Performance Reporting**:

- Generate and analyze reports on customer satisfaction, feedback, and other relevant metrics.
- Present findings to management and contribute to strategic decision-making.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7907176941

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