Telesales Executive

2 days ago

Coimbatore District Tamil Nadu, India PARESHA HR SERVICES PVT LTD Full time

**Job Description: Telesales Executive**

**Company**: Food Products

**Designation**: Telesales Executive

**Salary**: ₹15,000 - ₹20,000 per month

**Experience**: 0-1 Year

**Industry**: Food Industry

**Preferred Language**: Hindi (must)

**Responsibilities**:

- **Customer Outreach**: Contact potential or existing customers to inform them about our food products or services using provided scripts.
- **Product Information**: Answer customer queries regarding our products or the company to ensure they have accurate information.
- **Sales Engagement**: Ask probing questions to understand customer needs and close sales effectively.
- **Lead Management**: Redirect prospects to the field sales team when their needs require specialized attention or further follow-up.
- **Data Management**: Enter and update customer information in the company database with accuracy.
- **Order Processing**: Take and process orders accurately, ensuring that all details are recorded correctly.
- **Customer Service**: Handle and resolve customer grievances professionally to maintain and enhance the company's reputation.
- **Record Keeping**: Maintain detailed records of calls, sales activities, and relevant customer information for future reference.

**Qualifications and Skills**:

- **Language Proficiency**: Fluent in Hindi (mandatory).
- **Communication Skills**: Strong verbal communication skills with the ability to engage customers and close sales.
- **Customer Orientation**: Excellent customer service skills with a focus on customer satisfaction.
- **Detail-Oriented**: Ability to accurately record and process information.
- **Team Collaboration**: Ability to work effectively with the field sales team and other departments.
- **Problem-Solving**: Skills to address and resolve customer grievances effectively.

**Education and Experience**:

- **Education**: High School Graduate or equivalent.
- **Experience**: 0-1 year of experience in telesales or a similar customer-facing role preferred, but not required.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma (required)

**Experience**:

- Telesales: 1 year (required)

**Language**:

- Hindi (required)

Work Location: In person

Application Deadline: 02/08/2024

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