Guest Service Associate

5 hours ago

Kochi Kerala, India IBIS Full time

**Job Description** Primary Responsibilities**
- Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
- Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

**Operational Management**
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.

**Qualifications**
- Diploma in Tourism / Hospitality Management
- Fresher or Minimum 6 months to 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- Prior experience working with Opera or a related Property Management system.

**Additional Information**
- Hotel Industry experience preferred

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