Front Desk Executive

3 days ago

Pune, India Skovian Ventures Full time

**WE ARE HIRING - Center for Mental Health, Pune**

**Job Title: Front Desk Executive - full time**

**Job Summary**:
The Front Desk Executive at Center for Mental Health (CMH) Pune, is the first line of communication between a client and the mental health practitioner (Clinical/Counselling Psychologist/Psychiatrist). They are the first representative of CMH, telephonically and in-person at the CMH office.

**Primary roles and responsibilities -**

1. Providing primary information to the potential client enquiries telephonically and in-person

2. Guiding clients about the relevant policies and processes as well as assisting them with the booking system as required telephonically and in-person

3. Troubleshooting any booking related difficulties or concerns of the clients independently or with help of the tech team, as appropriate telephonically and in-person

4. Assisting clients and therapists / MHPs with all backend support (like manual appointment booking from the backend system, blocking calendars etc. as needed) telephonically and in-person

5. Receiving and welcoming all visitors at the Center for Mental Health, routing them to the concerned MHP according to their appointment

**Academic Qualification**:
Minimum qualification should be a graduate degree in social sciences. Psychology graduates will be given preference. Freshers are welcome.

**Technical Skills**:

- Being skilled in Microsoft office
- Comfort with handling backend software

**Soft Skills**:

- Ability to multitask and stay organised
- Needs to have a polite, warm, empathetic and patient demeanour.
- Should be open to learning, and receiving feedback for the training (provided at the Center).
- Should be punctual, disciplined, timely and prompt.

**Salary as per market standards.**

**Location**: Baner-Pashan link road, Pune 21

**Job Types**: Full-time, Regular / Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front Desk: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

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